Microsoft Dynamics CRM
Fast, flexible & affordable - software for finding, winning and growing profitable customers
Available both on-premise and in the cloud, Dynamics CRM is easily modified to support your specific business requirements.
Working with Dynamics CRM for over 10 years, Talon deliver a full implementation service - from initial consultancy, bespoke development and customisation, to training and ongoing support.
Dynamics CRM Consultancy
Specialising in Dynamics CRM implementations, we've over ten years' practical experience, in a wide range of industry sectors, with a wide variety of business challenges.
Whatever your current situation, if you’re looking for advice or a review of your needs, we can help. An initial discussion costs nothing.
- Looking for an effective CRM solution
- Outgrowing your current CRM software
- Feel your current system needs improving
- Think your existing partner isn't delivering
- Believe you're not getting the expected results
Dynamics CRM Implementation
Offering a complete implementation service for all types and sizes of Dynamics CRM projects, both on-premise and online.
To ensure our projects are delivered on time and in budget, we use a defined implementation methodology. Based on Microsoft Sure Step, it creates a balance between project management best practices and a common sense process that adapts to implementations of all sizes and complexities.
Dynamics CRM Development
Dynamics CRM is easy to customise, configure and develop, to address your specific needs. You can add new fields, automate business processes, capture key relationships and integrate with websites and other line-of-business applications.
Adding and amending Dynamics CRM to suit your requirements is one of our key strengths.
Dynamics CRM Add Ons
Assistance PSA is a project management solution designed for professional service companies. In one solution, you can manage projects, budget and forecast your hours, track actual time and expenses, and execute invoicing.
Completely integrated into Dynamics CRM, PSA is a functional, user friendly application that gives you much greater control and visibility over your projects.
Dynamics CRM Hosting
Dynamics CRM can be installed on your premises or accessed in the Microsoft cloud as Dynamics CRM Online.
Running the cloud version means your solution is built on an affordable, enterprise-class infrastructure, maintained by Microsoft. Giving you the peace of mind that comes from built-in data protection and reliability, with minimal need for IT support.
Dynamics CRM Training
Get more out of your software with our Dynamics CRM training.
Delivered as part of your implementation or as a bespoke session, training can take place at your workplace, online or at our offices in Glasgow.
Where possible we use your data to make training more realistic.
Dynamics CRM Support
Talon offer comprehensive, flexible support packages for Dynamics CRM implementations of all types and sizes.
Support is available for both on-premise and cloud-based deployments.
Whatever your support needs, get in touch to discuss your requirements.
Dynamics CRM & Talon
Talon is an experienced Dynamics CRM partner, offering expert assistance in all aspects of Dynamics CRM, both on-premise and in the cloud
By understanding your needs and priorities, reviewing your current processes and systems, we offer solutions that benefit your business.
Our expertise lies, not just in the software features, but in making sure a solution is a good fit for your business, and can map to your specific requirements.
A highly efficient tool, Dynamics CRM is designed to help organisations close more sales, improve customer service and connect with their customers
However, it needs to be deployed with careful thought. Ignore this and you're likely to waste time, money and resources, without seeing any benefit.
With our step-by-step deployment process, we consider not only the technology, but your business processes and people as well. By taking this approach, we guide your project to a successful completion, avoiding the many pitfalls.
A Microsoft certified partner, Talon supply, implement and support Dynamics CRM, and have done since 2003.
Talon has implemented and upgraded all major releases, from version 1.2 to Dynamics CRM 2016.
Wide Skills Base
With expertise in Office 365, SharePoint, Dynamics NAV and Power BI, if you want to do more with CRM we can help.
Microsoft Dynamics CRM Benefits
Out-of-the-box, Dynamics CRM comes with sales, marketing and customer service modules, as well as integration with the familiar Microsoft Outlook, Word and Excel.
A flexible product, it can be easily customised to work the way your business does - capture just about any type of customer information, manage any type of relationship, and automate any of your key business processes.
Available on-premise or in the cloud, as Dynamics CRM Online, you can access the software via PC, phone and tablet.
Understand Your Customer
Information can make the difference when it comes to winning and keeping customers. With the latest buying, service and communications history at your finger tips, you get a complete view of what they're doing, so you can anticipate their needs, even before they contact you.
Reach Your Goals
Drive sales and service best practices across your organisation with role-specific business processes to help your sales and service teams stay on track. Dynamics CRM lets you easily implement tailored processes to ensure consistency across your business.
Focus on What Matters
Zero in on the customers and opportunities that will best grow your business. By presenting the data about opportunities in a way that’s easy to understand, Dynamics CRM helps your team focus on the most promising leads. Rich, interactive dashboards help you track your most active customers, helping you uncover new sales opportunities.
Reach Out to Your Customers
Stay connected to your customers, to inspire loyalty and uncover opportunities, by communicating from within CRM. Easily contact your customers in the way they want – email, IM, phone, video – all in a single click from within your solution. No need to switch applications and lose track of your ideas.
Making Collaboration Easy
Use Yammer to easily post questions from customers, and immediately get responses from across your company, to help you resolve items quickly. With Skype for Business in Office 365, whether you are remote or traveling, you can meet with your colleagues or customers whenever and wherever. Skype is an integrated part of Dynamics CRM.
Work Done Anywhere
With the ability to work from virtually any location, you’re just a few simple clicks away from accessing your sales and service data, holding meetings, and collaborating with anyone from anywhere. CRM and Office 365 provide a complete customer relations solution to move your business forward.
Project Management Add-On Solution for Dynamics CRM
Assistance PSA is the project management solution for the professional services industry, built on the powerful Microsoft Dynamics CRM platform.
With it you can plan your projects and resources, budget and forecast hours, track actual time and expenses, and then execute invoicing.