Privacy Notice

Introduction

Talon Business Solutions takes data protection seriously. For this reason, we only collect and use personal data we need to deliver our product, services and website.

This privacy notice describes why we collect data, how and what data we collect and what we do with it. It also outlines options you have about your rights regarding the data we hold.

Contacting Us

Talon Business Solutions Ltd is the data controller and is responsible for your personal data. If you have any questions about our privacy notice, including requests to exercise your legal rights, please contact us at:

   Talon Business Solutions Ltd
   8 Minerva Way
   Glasgow
   G3 8AU

   Phone:   0141 248 5750
   Email:    info@talonsys.co.uk

We will respond to all requests, enquiries or concerns within 30 days.

The Legal Basis for Processing Your Data

The law on data protection sets out different reasons that a company may collect and process your personal data.

The legal basis for Talon processing data are:

  • Contract – we may process personal data to perform our contractual obligations with you when enter into a contract with us or take steps to do so.
  • Consent - we may rely on your freely given consent at the time you provided your personal data to us to market our products and services
  • Legitimate interests – we may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced.

Our Legitimate Interests

Our legitimate interests for processing your data include:

  • Delivering the professional services our clients have engaged us to provide.
  • Marketing our products and services to customers and potential customers.
  • Complying with any legal or regulatory obligations that apply to us.

What Information We Collect About You

 Talon collects and processes personal information to provide IT services and products, to maintain our accounts and records and to promote our services.

The information we collect and process includes:

  • Contact information which includes email address and telephone number
  • Name, job title and company name
  • Demographic information such as country
  • Website usage data using cookies
  • Other information relevant to client enquiries such as the type of product or service you are interested in

How We Collect Information About You

Most of the information we collect and process has been provided directly by you through your use, or prospective use, of our products and services.

For example, we collect information when you:

  • Engage in business with us
  • Request assistance from our customer support team
  • Complete online contact forms
  • Use our online chat app

In addition to this, we also collect data indirectly from you when you use our website. As these methods of collection are not so obvious, they are outlined below.

Cookies

Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity.  For more information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Please note in a few cases some of our website features may not function because of this.

Google Analytics

We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.

Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you.

Google’s privacy policy

Leadfeeder

In addition, we use Leadfeeder. Leadfeeder is a Google Analytics tool that shows us which companies visit our website.

Leadfeeder’s privacy policy

IP Addresses

Our website logs your IP address and other information about your computer for administrative and security reasons and to collate statistical (non-personal) information about the use of our website. 

What We Do With Your Information 

We use your personal information in several ways, including to:

  • Provide the products and services you have requested from us
  • Provide you with information you have requested from us
  • Provide you with information about other goods and/or services we offer that are similar to those that you have already purchased or enquired about
  • Keep internal records
  • Send statements and invoices to you, and collect payments from you
  • Improve our website performance by analysing our web traffic
  • Send you general (non-marketing) commercial communications by email and letter
  • Invite and authenticate registered users to our customer support portal
  • Communicate with you about our products and services

 

Marketing Communication

When we communicate with you about our product or services, this will be on basis of consent, or where we think it may be of interest to you, based upon legitimate interests.

You may unsubscribe from these communications at any time by clicking on the unsubscribe link. Additionally, you can request to have your data removed from our records by emailing info@talonsys.co.uk.

Whom We Share Your Information With

Talon will never share or sell your personal information to any third parties for marketing purposes without your prior consent.

However, for the purposes outlined in the sections above, we may have to share your personal data to trusted third parties. For example:

  • Other companies in our group
  • Trusted third-party service providers and partners, subcontractors and other associated organisations for the purposes of providing the products and services you have requested
  • Cloud providers that help us store your information - we use Dynamics CRM and Office 365, so personal information may be stored on Microsoft servers
  • Email marketing providers - we use MailChimp to deliver newsletters and marketing emails and gather statistics around email opening and clicks
  • Search engine operators that helps us understand how to improve our visibility online

We only share your personal data as necessary for any third party to provide the services as requested or needed on our behalf.

Sending Your Personal Information Outside The UK

Your personal information may be transferred outside of the UK.

We store data in the Microsoft Cloud and their servers may be based outwith the UK in the European Economic Area (EEA). Other suppliers and partners who we work with, who provide services to us and on your behalf, may also be based outwith the UK and EEA.

When transferring your personal information outside of the UK or the EEA, we will (and will ensure that service providers acting on our behalf agree to) protect it from improper use or disclosure and ensure that appropriate levels of protection are in place.

Your Rights

You have a number of legal rights to control what we do with your information.

You can:

  • Gain access to it
  • Rectify, erase and restrict it
  • Object to it being used in any way
  • Withdraw consent for it to be processed
  • Complain to the supervisory authority

We must also tell you the reasons why we are processing your data, the categories of data that we are holding, how long we plan to hold it and details of any recipients.

In certain circumstances, you can also ask us for a copy of your data in machine format, to allow for the transference of the data, to another organisation.

Please contact the us if you wish to exercise any of your rights. We have one month to respond to any such request. Please note that in some cases, asking us to do this may mean we are no longer able to provide you with products and services.

How Long Do We Keep Your Information

We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations and professional obligations that we are subject to.

In general, if you have not engaged with our communications for three years, we will remove your personal information from our databases. However, client data needs to be held for seven years in line with regulatory requirements.

Data Security

We are committed to ensuring that your information is secure.

To prevent unauthorised access or disclosure, we implemented technical and organisational measures to ensure personal data processed remains secure. However, absolute security cannot be guaranteed. Should you have a concern about a method of data transmission, we will take reasonable steps to provide an alternative method

Third-Party Websites

Our websites and our mobile application contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please read the privacy notice on any website you visit.

Data Protection Authority

If you are unhappy about any aspect of the way we collect, share or use your personal information, please let us know using the contact details above.

You also have a right to complain to the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 or via its website at https://ico.gov.uk.

Changes To This Notice

We regularly review our privacy notice and the latest version will always be on our website. This privacy notice was last updated on 24 May 2018.

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